Tamil-first WhatsApp Automationfor Jaffna businesses
Built locally in Jaffna. Tamil-first knowledge bases, diaspora-aware after-hours coverage, and SafeNet engineers who actually live here. Setup from LKR 35,000.
The problem we solve
Most platforms can't handle Tamil script properly
Generic chatbots tokenize Tamil badly, return weird replies, and frustrate your customers. SafeNet trains in proper Tamil — including casual SMS-style "Tanglish" — because we test with our own families.
Diaspora messages arrive at 2am Sri Lanka time
Toronto, London, Melbourne, Singapore — your biggest spenders message when their day starts and your shop is closed. By morning the booking has gone elsewhere.
You're the only one who can answer the harder questions
Owner-operated businesses in Jaffna often have the boss tied up answering the same 30 questions. The bot handles those, frees you up for actual decisions.
Why SafeNet for this
- Tamil-native team — we test every reply with actual Tamil speakers, not Google Translate
- Built for Jaffna businesses: Saffron Gateway, Tilko Jaffna City Hotel patterns informed our defaults
- Diaspora-aware: after-hours auto-replies tuned for UK / Canada / Australia time zones
- Cultural-tour, heritage, food, and accommodation FAQs already in our base library
- Meta Business Verification we handle end-to-end — Northern Province business docs no problem
- Local engineering team you can WhatsApp directly — no offshore handoffs
Recommended tiers
Pick the tier that fits your volume. Both setup and monthly fees below — Meta API conversation costs are billed separately by Meta.
Growth Bot
SMEs — retail, salons, tutors, real estate
- Everything in Starter, plus
- 100+ FAQs trained on your business
- Booking flow (date/time picker)
- Lead capture form auto-fill
- Monthly KB tuning + analytics report
- Smart routing to right team member
Pro Bot
Multi-location, e-commerce, high-volume
- Everything in Growth, plus
- Catalog integration with prices + images
- Payment link automation (PayHere / Stripe / bank)
- Calendar sync for appointments
- CRM sync (HubSpot / Zoho / custom)
- Weekly tune call for the first 90 days
Meta charges separately — and we want you to know upfront
WhatsApp Business API isn’t free — Meta bills you per conversation (any 24-hour window with a customer). SafeNet’s setup and monthly fees are separate from these per-conversation costs:
- ~LKR 28 / conversationMarketing (broadcasts you initiate)
- ~LKR 8 / conversationUtility (order updates, OTP, etc.)
- Free*Service (customer-initiated chats), in many regions
Typical SME volume → expect LKR 5,000–25,000 / month in Meta-side fees on top of SafeNet’s retainer. We monitor and forecast this for you each month so there are no surprises. *Service rates change occasionally — see Meta’s pricing docs.
Get a tailored WhatsApp bot quote
Tell us about your business — we’ll reply on WhatsApp in under an hour with a fixed-price proposal.
Sending takes you to WhatsApp with your details prefilled. We reply within business hours, usually under 30 minutes. No obligation.
Common questions
How long does setup take?
Foundation services like profile setup take 1–3 days. Bot setup is 2–4 weeks depending on tier — Week 1 discovery, Week 2 build, Week 3 test, Week 4 launch and tune.
Do I need to switch off my existing WhatsApp number?
You need to remove your number from the personal WhatsApp app before connecting it to the Business API. Your chat history won’t transfer over — but we coordinate the cutover so you don’t lose customer continuity.
What happens if the bot can’t answer a question?
It politely tells the customer "let me check with the team" and routes to your designated agent number. You see every escalation in the SafeNet admin dashboard.
Can the bot speak Sinhala and Tamil from day one?
Yes. Every Growth-tier or higher bot auto-detects language per message (Sinhala, Tamil, English) and replies in the same script. Roman-script "Singlish" / "Tanglish" is also handled.
How does Meta pricing work? What will I actually pay?
Meta charges per conversation: ~LKR 28 for marketing, ~LKR 8 for utility, currently free for service (customer-initiated). Most SMEs see LKR 5,000–25,000 / month in Meta fees on top of SafeNet’s retainer. We forecast and monitor this for you.
Can I cancel anytime?
Yes. Monthly retainers are month-to-month with 30-day notice. We export your full conversation history and KB on request — no lock-in.
Do you offer payment plans for setup fees?
Yes — typically 50% to start, 50% on go-live for setups above LKR 50,000. Larger Enterprise / Vertical Premium engagements can be billed across project milestones.
Will my data be safe? Where is it stored?
All conversations live in your own Firebase project (Google Cloud), region-locked to us-central1 by default — switchable to asia-south1 (Mumbai) on request. Access is restricted to the email allow-list you configure. We sign a data processing agreement with healthcare and legal clients.